win63m Privacy Policy

1. Who We Are

win63m ("win63m," "we," "us," or "our") operates the online casino and sports betting platform accessible at win63m.one (the "Platform"). win63m is committed to protecting the privacy and personal data of all users, including Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and any other use of win63m services. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

For the purposes of applicable data protection legislation, including the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, win63m acts as the data controller in respect of your personal data.

2. Data We Collect

win63m collects the following categories of personal data from users of the Platform:

3. How We Collect Data

win63m collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification and fraud prevention data from KYC service providers; payment data from payment processors such as GCash and PayMaya; analytics data from platform analytics tools.

4. How We Use Your Data

win63m uses your personal data for the following purposes:

• To create, manage, and maintain your win63m account.
• To verify your identity and age (21+ requirement) in compliance with applicable regulations.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, and Metrobank.
• To provide customer support and respond to your inquiries via live chat and email.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To personalize your experience on the Platform, including game recommendations and promotional offers.
• To send you account-related notifications, security alerts, and promotional communications (where you have consented).
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To analyze Platform usage and improve our services, games, and user experience.
• To enforce our Terms & Conditions and other applicable policies.

5. Legal Basis for Processing

win63m processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection laws:

• Contractual necessity: Processing required to perform our contract with you, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

win63m does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security providers: Services used to detect and prevent fraudulent activity on the Platform.
• Analytics providers: Services used to analyze Platform usage and improve our services, operating under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, including disclosures to the National Privacy Commission (NPC) of the Philippines.
• Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

All third-party service providers engaged by win63m are required to process your data only in accordance with our instructions and applicable data protection laws.

7. Cookies & Tracking Technologies

win63m uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options.
• Analytics cookies: Used to collect anonymized data about how users interact with the Platform, helping us improve our services.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

win63m retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• KYC documentation is retained for the period required by applicable regulations.
• Communications data (live chat, support tickets) is retained for up to two (2) years.
• Technical and usage data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, win63m will securely delete or anonymize your personal data.

9. Data Security

win63m implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting data access to authorized personnel only, on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, win63m will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights

Under the Data Privacy Act of 2012 and other applicable Philippine data protection laws, you have the following rights in relation to your personal data held by win63m:

• Right to be informed: The right to be informed about how your personal data is collected and processed.
• Right of access: The right to request a copy of the personal data win63m holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact win63m customer support via live chat or by emailing [email protected]. win63m will respond to your request within the timeframes required by applicable law.

11. Children's Privacy

The win63m Platform is strictly intended for adults aged 21 years and older. win63m does not knowingly collect personal data from individuals under the age of 21. If win63m becomes aware that it has collected personal data from a person under 21, win63m will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Policy

win63m reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Platform. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how win63m protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by win63m, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on the win63m Platform
• Response time: We aim to respond to all data-related requests within 15 business days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response.